Refund policy

Refund Policy

Last updated: 9 August 2026

At SJMz7 Resells, we sell digital supplier directories, guides and other digital reselling resources. Because our products are delivered digitally, we have a specific refund policy for digital purchases.

Digital Products

Before purchasing, please carefully read the individual product description to make sure the product is suitable for your needs.

Once a digital product has been delivered or accessed, we generally do not accept refunds simply because you have changed your mind or no longer want the product, where you have validly agreed to immediate digital delivery and acknowledged the effect on your cancellation rights.

This does not affect any statutory rights you may have under UK consumer law. Digital content must meet applicable requirements, including being as described and of satisfactory quality. 

Faulty or Incorrect Digital Products

If you receive a product that is:

  • Not the product you purchased
  • Missing promised content
  • Technically faulty or inaccessible
  • Materially different from its description

please contact us as soon as possible.

We will investigate the issue and, where appropriate, provide a replacement, correction or other remedy in accordance with your statutory rights. 

Supplier Information

SJMz7 Resells provides supplier information and digital sourcing resources. We do not guarantee that third-party suppliers will:

  • Have products in stock
  • Maintain particular prices
  • Respond to enquiries
  • Accept orders
  • Provide specific delivery times
  • Remain available indefinitely

Customers should independently research and verify third-party suppliers before making any purchase.

A supplier becoming unavailable or changing its prices does not necessarily mean that the digital product itself is faulty or incorrectly described.

How to Request Help

If you believe there is a problem with your digital purchase, please contact us through our Contact page and include:

  • Your name
  • Order number
  • Email address used for your purchase
  • A description of the issue
  • Any relevant screenshots or evidence

We’ll review the issue and respond as soon as reasonably possible.

Your Consumer Rights

Nothing in this policy is intended to remove or restrict any rights you have under applicable consumer law. Terms that attempt to remove statutory consumer rights may not be enforceable.